What is better Guru or Zendesk? To make sure you acquire the most efficient and productive Knowledge Management Software for your business, you have to compare products available on the market. For example, here you can match Guru’s overall score of 9.5 against Zendesk’s score of 9.7. You can even examine their general user satisfaction: Guru (98%) vs. Zendesk (98%).
What’s more, you can assess their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to choose the best software for your requirements. It goes without saying you have to know your particular requirements to realize which software addresses those needs.
Those of you who don't have much time or want a Knowledge Management Software recommendation from our team may want to investigate these top choices for this year: Zendesk, ServiceNow Knowledge Management, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as important as useful features and customer support quality are pricing options offered by Guru and Zendesk. While pricing should not be a deciding aspect it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your company size and painlessly scaled up every time your company develops. Be sure that you don’t opt for plans that include additional tools that you won’t use and always make an effort to get in touch with the vendor directly because big companies can frequently benefit from special pricing. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and gives you a reliable overview of what it feels like to work with Guru and Zendesk.
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