What is better Support Hero or ServiceNow Knowledge Management? A good way to find the appropriate Knowledge Management Software product for your business is to match the solutions against each other. Here you can compare Support Hero and ServiceNow Knowledge Management and see their functions compared thoroughly to help you choose which one is the superior product.
Furthermore, you can review their overall ratings, including: overall score (Support Hero: 7.7 vs. ServiceNow Knowledge Management: 9.8) and user satisfaction (Support Hero: N/A% vs. ServiceNow Knowledge Management: 100%). Check their varying features and similarities and see which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next couple of years?
Users who are pressed for time or want a Knowledge Management Software suggestion from our experts might want to take a look at these top choices for this year: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
If you continue having second thoughts about which product will be best for your business it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular every solution is and how large is its online presence. For example, in case of Facebook Support Hero has 412 likes on their official page while ServiceNow Knowledge Management profile is liked by 15854 users.
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