What is better ServiceNow Knowledge Management or Igloo Software? Choosing the right Knowledge Management Software for your company is difficult with a lot of features, choices, and terms to consider. On the other hand, using our website will help you to simplify the selection steps by showing all main software in one location.
As an illustration, you can compare ServiceNow Knowledge Management and Igloo Software for their tools and overall scores, namely, 9.8 and 8.5, respectively. Furthermore, you can see which product has higher general user satisfaction rating: 100% (ServiceNow Knowledge Management) and 90% (Igloo Software) to find out which one is better for your business. Don’t simply choose the software with the lowest price, but the service that offers the most cost-effective value.
Those of you who don't have much time or would like to get a Knowledge Management Software advice from our experts might want to examine these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
When you test different Knowledge Management Software apps you shouldn’t just look at their features list and offered pricing plans. Keep in mind the software must be matching your needs and company so the more flexible their offer the better. Learn which platforms are supported by ServiceNow Knowledge Management and Igloo Software and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this could be a critical factor for many businesses.
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