What is better ServiceNow Knowledge Management or Igloo Software? It’s a good idea to use our scoring system to give you a general idea which Knowledge Management Software product is better for your business. For overall product quality, ServiceNow Knowledge Management earned 9.8 points, while Igloo Software received 8.5 points. At the same time, for user satisfaction, ServiceNow Knowledge Management scored 100%, while Igloo Software scored 90%.
Specifics of their functions, tools, supported platforms, customer support, etc. are provided below to help you get a more correct analysis. Keep in mind to purchase only the functions that you need to avoid wasting money for functions that you won’t be using.
We realize that not all people have enough time to examine a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Igloo integrates with popular business applications and platforms, so your team can have seamless digital workplace experience. It supports RESTful API, which lets you develop new integrations. All of Igloo’s digital workplace solutions can be designed to follow any brand standards, creating a culture that’s strong and consistent.
Integrations with IT-sanctioned and BYOA apps for file sharing:
Office 365
Box
Dropbox
Microsoft OneDrive
GDrive
Messaging apps:
Slack
Chatter
Yammer
Teams
Calendaring apps:
Microsoft Outlook
Google Calendar
Ticket tracking:
Zendesk
CRM:
SalesForce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kimberly-Clark, Genji, IDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A next-generation intranet that enables remote teams, departments, or business units to collaborate in a secure, digital workplace. Includes essential intranet features such as file sharing, team calendars, email, file manager, permissions, etc. Integrates with most business platforms and uses RESTful API for integration of other tools and apps.
All the data, information and experiences that we offered in this analysis were taken from official company sites, promotional content available online, actual experience from real users as well as our own everyday use of every app by a professional reviewer. We do our best to extensively study every app, therefore we not only examine it on our own, but we also correlate our findings with views of other users from the B2B community.
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