What is better ServiceNow Knowledge Management or PHPKB? To ensure that you acquire the most helpful and productive Knowledge Management Software for your company, you need to compare products available on the market. For example, here it is possible to match ServiceNow Knowledge Management’s overall score of 9.8 against PHPKB’s score of 8.5. You can even evaluate their general user satisfaction: ServiceNow Knowledge Management (100%) vs. PHPKB (100%).
In addition, you can assess their good and bad points feature by feature, including their contract conditions and pricing. By comparing products you are improving your chances to select the right software for your budget. It’s clear you have to know your particular requirements to realize which solution meets those needs.
Right now, the best products in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
It may not always be enough to just compare ServiceNow Knowledge Management and PHPKB with each other. Although reliable features, pricing plans and user reviews are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards won by each product. Frequently a less known app may turn out to be a good choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which proves that in spite of limited market popularity it’s a worthy contender to the products that rule the market.
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