What is better ServiceNow Knowledge Management or PHPKB? Buying the perfect Knowledge Management Software product is all about evaluating numerous solutions and identifying the top application for your specific needs. Our proprietary process gives you a quick look at the general rating of ServiceNow Knowledge Management and PHPKB. For overall quality and performance, ServiceNow Knowledge Management scored 9.8, while PHPKB scored 8.5. On the other hand, for user satisfaction, ServiceNow Knowledge Management earned 100%, while PHPKB earned 100%.
Below you can also verify their characteristics, terms, plans, etc. to see which program will be more suitable for your needs. One critical aspect to assess is whether the app allows you to toggle on/off limitations on various types of users to protect any critical company data.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions that you can find on the market, but among them these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
In case you continue having doubts about which software will perform best in your case it might be a sensible idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular a given app is and how extensive is its online presence. For example ServiceNow Knowledge Management Twitter account has currently 25540 followers. At the same time PHPKB Twitter is followed by 20 users.
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