Zoho Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Web-Based Application
- Multi-Language Support
- Knowledge Base API
- Cross-Browser Compatibility
- WCAG 2.1 AA Compliance
- LDAP Integration & Authentication
- Professional Customization
- Full-Text Search System
Pricing Info
Pricing Info
PHPKB offers different enterprise pricing based on your hosting preferences as well as the number of admins, editions, features, etc.
SaaS Cloud License – $35/month (Standard Edition)
- Cloud Hosted (SaaS Model)
- You don’t have a server.
- You don’t want to worry about server issues.
- You want to quickly be online.
- You don’t want to worry about upgrades.
Self-hosted Standard Edition – starts at $285
- You need the ability to modify the code to suit your own requirements.
- You don’t prefer to pay monthly or annual subscription.
- You want to modify the look and feel to match your website.
Self-hosted Enterprise Edition – starts at $515
- Loaded with enterprise-class features
- LDAP Integration & API
- Event Log
- Document Versioning & Comparison
- SAML Single Sign-On (SSO)
- Files & Downloads Area
Integrations
Integrations
PHPKB can seamlessly connect with third-party cloud-based services including the following:
- Zendesk
- Salesforce Desk
- Google Analytics
- Google Fonts
- Google Translate
- LiveChat
- Olark Chat
- SnapEngage
- Tidio Live Chat
- Tawk.to
- Wufoo
- Salesforce
- Disqus
- Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
Company Email
contact@phpkb.com
Contact No.
Company's Address
Chadha Software Technologies
139, Cheema Nagar Extension, Mithapur Road 144003, Punjab 144003,
India
PHPKB Comparisons
Popular PHPKB Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticketing System
- Call Center Software
- Social Support Software
- Agent Productivity
- Knowledge Base and Forums
- Company-wide Collaboration
- Reporting and Insights
- Help Desk Essentials
Pricing Info
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
- 3 Agents
- Email Inbox & Web-form
- Work Modes
- Customizable Help Center
- Knowledge Base
- Community Forums
- Re-Branding
- Domain Mapping
- Priority SLAs
- Basic Reports
- Agent Dashboards
- Manager Dashboards
- Ticket Overview Dashboard
- The Team Feed
- Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP – Embeddable Self Service
- 24×5 Phone Support
- Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint – Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24×5 Chat Support
- Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
- Live Chat
- Zia – Artificial Intelligence (Beta)
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( ₹300/Light Agent)
Integrations
Zoho Desk integrates with the following business systems and applications:
- Zoho CRM
- Zoho Reports
- Zoho Projects
- Zoho Creator
- Salesforce
- Microsoft
- Customer Thermometer
- Twilio
- G Suite
- RingCentral
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Zoho Desk Comparisons
Popular Zoho Desk Alternatives
No Knowledge Management Software will be able to cover all the requirements of a company. Though main features of PHPKB and Zoho Desk are obviously a priority you should also carefully analyze the integrations provided by each service. Quote frequently your team will already be using various kinds of SaaS software in your company and it’s always wiser to go with services that integrate well with one another. With that approach you can be certain of a reliable exchange of information between your teams and services, which can significantly reduce time devoted to migrating between one service and the other.
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