What is better Zoho Desk or TallyFox Tallium? It’s a good idea to use our scoring system to help you get a general idea which Knowledge Management Software product is will work better for your company. For overall product quality, Zoho Desk earned 9.0 points, while TallyFox Tallium gained 8.0 points. Meanwhile, for user satisfaction, Zoho Desk scored 100%, while TallyFox Tallium scored 100%.
Information regarding their unique elements, tools, supported platforms, customer service, and more are provided below to help you get a more correct assessment. Keep in mind to get only the functions that you need so you don’t waste cash for functions that are unnecessary.
In the event you would like to quickly decide on the optimal Customer Support Software according to our review team we recommend you take a look at one of these solutions: Freshdesk, Freshdesk Omni, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
TallyFox Tallium is offered as Tallium Community and Tallium Network that can be customized to address the varying needs of your business. TallyFox Tallium has the following pricing plans:
Free Trial
Open-source
Subscription
A one-year subscription for a Tallium starter Community of up to 300 members, including hosting, ongoing upgrades, and support is $8,200 per year (less than $3 per member per month). Additional members are available in blocks up to a total of 25,000.
A one-year subscription for a custom white-labeled Tallium Network of up to 500 members, unlimited subdomains, custom mobile app, including hosting, ongoing upgrades, and dedicated support is $54,000 per year (less than $9 per member per month). Additional members are available in blocks up to an unlimited number.
Tallium Community offers an API and integrates with the following applications:
SharePoint
Dropbox
Google Drive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TallyFox Tallium is a business ecosystem platform that improves knowledge exchange, content management, and communication for your business community and stakeholders.
Both Zoho Desk and TallyFox Tallium were evaluated by a group of reliable SaaS experts who carried out a detailed study of all key elements of each solution. Their ultimate rating was calculated by means of unique SmartScore algorithm that gives an individual partial score to every component like: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. We realize useful features are not the only factor essential to a company so we make sure we pay attention to all facets of a service prior to coming up with its final rating.
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