What is better Zoho Desk or Bitrix24? Finding the right Knowledge Management Software product is as straightforward as contrasting the strong and weak features and terms offered by Zoho Desk and Bitrix24. Here you can also match their all round scores: 9.0 for Zoho Desk vs. 9.0 for Bitrix24. Or you can check their general user satisfaction rating, 100% for Zoho Desk vs. 96% for Bitrix24.
We suggest that you put some effort and review their unique features and figure out which one is the better choice for your business. Likewise, bear in mind to consider your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile version to help you work away from your office.
Our experts made sure to review all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Bitrix24 comes with an open API, so it’s easy to customize and integrate this system with other business solutions that you may be using. Integrations are available for Zapier, Quickbooks, Facebook, Freshbooks, Xero, Dropbox, Box, GSuite, Microsoft Office 365, Asana, Zoho, Pipedrive and almost all other popular SaaS products
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Samsung, Volkswagen, Vogue, PC Magazine
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bitrix24 offers tools for collaboration in key business processes like CRM, project management, time management, tasking, and document management. Its feature set also includes a daily planner and a time management module. Bitrix24 also provides a robust reporting module for tasks and performance.
If you are still having second thoughts about which software will perform best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular a given product is and how big is its online presence.For example, if you analyze Zoho Desk LinkedIn page you’ll see that they are followed by 47295 users. In case of Bitrix24 the amount of followers on their LinkedIn page is 313.
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