What is better Zoho Desk or eXo Platform? Buying the perfect Knowledge Management Software for your organization is key to growing your company’s productivity. In our platform, you can easily evaluate a wide range of solutions to see which one is the ideal software for your needs. Here you can match Zoho Desk vs. eXo Platform and check their overall scores (9.0 vs. 8.6, respectively) and user satisfaction rating (100% vs. N/A%, respectively).
It's also possible to study the details of costs, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. As a rule of thumb, choose the software that lets you to scale the features and price terms to match your sales growth or lack of it.
As of now, the leading solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
eXo Platform integrates with your enterprise directory (Active Directory, Open LDAP). It also works with your single sign-on system with support of CAS, JOSSO, OpenSSO and SAML.
eXo Platform is built using open standards such as Java EE, WEBDAV, CalDAV, JCR and CMIS to maximize its interoperability.
Add-ons and integrations with many third party apps and business systems, include:
Box
JasperSoft
Google Drive
SightCall
BonitaSoft
DropBox
Alfresco
Nuxeo
Sharepoint
MS Exchange
Bonita BPM
Facebook
LinkedIn
Twitter
Google+
Youtube
Vimeo
Dailymotion
Slideshare
Flickr
Salesforce
Apache Sirona
PagesJaunes.fr
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lufthansa, NATO, Togo, Apria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An open-source social networking solution built as a collaboration tool. It features an intuitive UI and a social-media friendly design that lets you view and comment on posts, share docs, create groups, and more. With its tools uniquely integrated around a social layer, eXo generates spontaneous engagement among its users.
No Knowledge Management Software will be perfect enough to cater to all the requirements of a business. Though main features of Zoho Desk and eXo Platform are obviously a priority you should also carefully explore the integrations offered by each service. Quote frequently your team will already be working with other types of B2B software in your company and it’s always wiser to choose products that integrate well with each other. If you do that you can guarantee a reliable transfer of data between your teams and apps, which can really reduce time spent on migrating between one app and the other.
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