Zendesk

NOAWARDS
YET
Pricing:
Starting from $8,200
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Key features of Tallium Community
- Comprehensive notification settings
- Contextual collaboration across silos
- Member management
- Multimedia, shared across spaces
- Fully integrated in beautiful templates
- With advanced and configurable features
- Messaging to groups and connections
- Share info across project groups
- Auto-provisioned
- Integrated messaging system
- Invite “guests” to engage
- Security levels and role-based access rights
- Custom branding
- Multimedia library with images, videos, and links
- Custom content categories
- Easy API interface to other applications
- Custom know-how taxonomy
- Expert discovery
- Content Sharing
- Knowledge management
- Mobile apps
- Comprehensive privacy settings
- Swiss security
Key features of Tallium Network
- Comprehensive notification settings
- Contextual collaboration across silos
- Member management
- Multimedia, shared across spaces
- Fully integrated in beautiful templates
- With advanced and configurable features
- Messaging to groups and connections
- Share info across project groups
- Auto-provisioned
- Integrated messaging system
- Invite “guests” to engage
- Security levels and role-based access rights
- Custom branding
- Multimedia library with images, videos, and links
- Custom content categories
- Easy API interface to other applications
- Custom know-how taxonomy
- Expert discovery
- Content sharing
- Knowledge management
- Mobile apps
- Comprehensive privacy settings
- Swiss security
Pricing Info
Pricing Info
TallyFox Tallium is offered as Tallium Community and Tallium Network that can be customized to address the varying needs of your business. TallyFox Tallium has the following pricing plans:
- Free Trial
- Open-source
- Subscription
A one-year subscription for a Tallium starter Community of up to 300 members, including hosting, ongoing upgrades, and support is $8,200 per year (less than $3 per member per month). Additional members are available in blocks up to a total of 25,000.
A one-year subscription for a custom white-labeled Tallium Network of up to 500 members, unlimited subdomains, custom mobile app, including hosting, ongoing upgrades, and dedicated support is $54,000 per year (less than $9 per member per month). Additional members are available in blocks up to an unlimited number.
Integrations
Integrations
Tallium Community offers an API and integrates with the following applications:
- SharePoint
- Dropbox
- Google Drive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TallyFox Tallium is a business ecosystem platform that improves knowledge exchange, content management, and communication for your business community and stakeholders.
Company Email
contact@tallyfox.com
Contact No.
Company's Address
TallyFox Social Technologies AG,
Trittligasse 12, 8001 Zürich, Switzerland
TallyFox Tallium Comparisons
Popular TallyFox Tallium Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
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1,000+ apps and integrations – PREBUILT
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Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
You shouldn’t count on just a broad range of functionalities and scalable pricing from a credible Knowledge Management Software. Almost as crucial as core features is a trustworthy customer support. You want to make sure that if you have any questions about TallyFox Tallium or Zendesk, or you struggle with some problems, or perhaps you’ll need to ask for a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can benefit from personal training or at the very least a knowledge base you can use.
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