What is better ServiceNow Knowledge Management or Zoho Desk? Finding the most effective Knowledge Management Software product is all about comparing different solutions and identifying the top application for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of ServiceNow Knowledge Management and Zoho Desk. For overall quality and performance, ServiceNow Knowledge Management scored 9.8, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, ServiceNow Knowledge Management earned 100%, while Zoho Desk earned 100%.
Below it's also possible to look at their functions, terms, plans, etc. to determine what program will be more appropriate for your situation. An important element to assess is if the application lets you to enable and disable limitations on various types of users to limit the exposure of any critical company data.
People who want to save some time or could use a Knowledge Management Software suggestion from our team may want to investigate these top choices for this year: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
You don’t want just a broad range of features and scalable pricing plans from a credible Knowledge Management Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that when you have any questions about ServiceNow Knowledge Management or Zoho Desk, or you run into a problem, or perhaps you’ll need to request a specific update or feature beneficial to your business you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can profit from individual training or at least a knowledge base you can use.
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