What is better ServiceNow Knowledge Management or Zoho Desk? If you want a competent Knowledge Management Software product for your organization you have to remember to evaluate several options. It doesn’t have to be difficult, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check ServiceNow Knowledge Management’s overall score of 9.8 and compare it against Zoho Desk’s score of 9.0; or ServiceNow Knowledge Management’s user satisfaction level at 100% versus Zoho Desk’s 100% satisfaction score.
The comparison can help you find out the pros and cons of each service, and choose which one fits you requirements better. Aside from the main features, the application that’s simple to grasp and use is always the better choice.
If you would like to quickly locate the top Knowledge Management Software according to our review team we suggest you examine these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Both ServiceNow Knowledge Management and Zoho Desk were reviewed by a panel of independent B2B experts who carried out a detailed analysis of all crucial elements of every service. Their final rating was calculated with unique SmartScore model that calculates an individual partial score to every component such as: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We are aware that useful features are not the only factor essential to a business so we make sure we pay attention to all aspects of a software prior to giving it a final rating.
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