What is better ServiceNow Knowledge Management or Inbenta Knowledge Management? If you wish for a competent Knowledge Management Software product for your organization you must invest time and compare various solutions. It doesn’t have to be complex, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can find ServiceNow Knowledge Management’s overall score of 9.8 and compare it against Inbenta Knowledge Management’s score of 9.2; or ServiceNow Knowledge Management’s user satisfaction level at 100% versus Inbenta Knowledge Management’s 93% satisfaction score.
The assessment can help you spot the good and bad points of each software, and make up your mind on which suits you requirements better. Beyond the main features, the application that’s simple to grasp and use is always the better option.
We are aware that not all companies have enough time to examine a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.
Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Groupon, Skyscanner, Allegion
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An AI-powered knowledge management application that enables self-service.
Every time you select a software that you think will be an actual asset for your business you shouldn’t simply focus on what professionals have to say about it. Quite frequently individual experience with the product may be different, depending on your own goals and work processes. This is why in our reviews we also give our User Satisfaction Rating for every software to give you a reliable impression of how actual users of ServiceNow Knowledge Management and Inbenta Knowledge Management evaluate their experience with the app. Our algorithm is built around detailed analysis of product appearances on other websites, social networks and blogs, so you are going to get a full and credible picture of what other customers think about each software. In this example ServiceNow Knowledge Management got a total satisfaction rating at 100% while for Inbenta Knowledge Management 93% of people claim they had a positive experience with it.
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