What is better ServiceNow Knowledge Management or Zendesk? The best Knowledge Management Software is a solution that can tackle your company’s specific needs. It’s easy to identify which choice works best for your industry if you assess several products before you decide which one is the best.
For instance, ServiceNow Knowledge Management and Zendesk are scored at 9.8 and 9.7, respectively, for general quality and performance. Similarly, ServiceNow Knowledge Management and Zendesk have a user satisfaction rating of 100% and 98%, respectively, which indicates the general response they get from customers. Moreover, talk to a current customer of the software and solicit their comments regarding the solution in question.
At the moment, the best services in our Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.
An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you are still having second thoughts about which product will work best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually a sign of how popular each product is and how wide is its online presence. For instance ServiceNow Knowledge Management Twitter profile has currently 25540 followers. At the same time Zendesk Twitter is followed by 75146 people.
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