What is better Support Hero or Bloomfire? When looking for the ideal Knowledge Management Software for your organization it is recommended that you compare the features, rates, as well as other essential info regarding the product and vendor. Here, you are able to see the parallels and discrepancies between Support Hero (overall score at 7.7 and user satisfaction at N/A%) and Bloomfire (overall score at 9.0 and user satisfaction at 100%).
You can also look at their particulars elements, for example features, plans, costs, terms and conditions, etc. Moreover, read the terms closely for information on hidden costs, like, setup cost, separate helpdesk support, upgrade fees, disk space fees, and more.
Our experts made sure to review all popular Knowledge Management Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Bloomfire integrates with the following third-party systems:
Salesforce
Zendesk
Chrome
Box
Dropbox
Google Drive
OneDrive
LinkedIn
Tableau
Power BI
Azure
Active Directory
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Domino's Pizza, Etsy, OgilvyOne Worldwide
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise knowledge and collaboration platform that taps the collective wisdom of your employees or customers. Bloomfire centralizes company knowledge by bringing everything together in one secure and searchable platform. Employees across the organization can share or access information quickly. The system scales to your business.
Both Support Hero and Bloomfire were tested by a panel of reliable B2B experts who carried out a detailed analysis of all important elements of every app. Their final rating was prepared by means of unique SmartScore system which gives an individual partial score to each component such as: main features, customer support, mobile device support, security, client satisfaction as well as market presence. We know useful features are not the only aspect crucial to a company so we do our best to pay attention to all sides of a app before calculating its final rating.
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