What is better Remedy Knowledge Management or Zendesk? You have such a wide range of Knowledge Management Software choices in today’s market that deciding on the best product can be frustrating. On our comparison page, it is simple to assess the functions, stipulations, available plans, and more details of Remedy Knowledge Management and Zendesk.
You can check their score (9.7 for Remedy Knowledge Management vs. 9.7 for Zendesk) and user satisfaction level (67% for Remedy Knowledge Management vs. 98% for Zendesk). The scores and ratings give you an overall idea how these two software products perform. Additionally, make sure if the solution can integrate with your current business apps to promote greater productivity.
People who don't have much time or could use a Knowledge Management Software suggestion from our team may want to take a look at these top choices for the current year: Zendesk, Zendesk, ServiceNow Knowledge Management.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Remedy Knowledge Management and Zendesk were reviewed by a group of reliable SaaS experts who prepared a thorough examination of all crucial elements of each software. Their ultimate rating was calculated with unique SmartScore system that calculates a separate partial score to each factor such as: main functionalities, customer support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only factor essential to a business so we do our best to pay attention to all facets of a app before calculating its final score.
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