What is better Moxie Knowledgebase or Zendesk? A sensible way to find the correct Knowledge Management Software product for your firm is to compare the solutions against each other. Here you can compare Moxie Knowledgebase and Zendesk and see their functions compared contrastively to help you pick which one is the more effective product.
Also, you can examine their overall ratings, for instance: overall score (Moxie Knowledgebase: 8.2 vs. Zendesk: 9.7) and user satisfaction (Moxie Knowledgebase: 90% vs. Zendesk: 98%). Examine their distinctive features and similarities and discover which one outperforms the other. Moreover, think about how your business will look like in the future; will your business outgrow the app in the next 3-5 years?
We realize that not all people have enough time to test a wide range of various products, so we created a list of recommendations that you may find useful. Our top choices for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.
Moxie Knowledgebase supports integration with the following CRM systems:
Salesforce
Microsoft Dynamics
BMC Remedy
The software can connect with the following types of back office software as well:
Order Management
Fulfillment Management
Ticketing Management
Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Newegg, Epson, Siemens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t count on exclusively a wide array of functionalities and scalable pricing packages from a well-known Knowledge Management Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that if you have any questions about Moxie Knowledgebase or Zendesk, or you run into a problem, or maybe you’ll need to ask for a specific revision or functionality useful to your team you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to enjoy individual training or at least a knowledge base you can use.
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