What is better KANA Express or Five9? Today’s enterprises need the top Customer Support Software product to remain competitive. On this page we help you with buying the right service, by allowing you to evaluate KANA Express and Five9 down to the very details of their individual features.
You may as well make use of our total scoring values, which rate the software overall quality and performance. KANA Express got a 6.5 score, while Five9 has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 96% (KANA Express) against 91% (Five9). Bear in mind to choose the application that best addresses your most crucial issues, not the software with the most robust features.
Currently, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
All the data, facts and opinions that we shared in this analysis were collated from official vendor pages, advertising content available online, actual experience from real customers as well as our own everyday use of each software by a professional reviewer. We put a lot of effort to comprehensively examine each software, so we not only study it internally, but we also compare our results with opinions of other members from the SaaS community.
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