What is better KANA Express or ScreenConnect? A good way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare KANA Express and ScreenConnect and see their features compared contrastively to help you choose which one is the more effective product.
Also, you can examine their overall ratings, for instance: overall score (KANA Express: 6.5 vs. ScreenConnect: 9.0) and user satisfaction (KANA Express: 96% vs. ScreenConnect: 96%). Examine their varying features and similarities and find out which one outperforms the other. Moreover, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to review all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please keep in mind that while both KANA Express and ScreenConnect may offer a reliable array of features every solution may be designed for a different company size. If you are analyzing various solutions you may want to focus on a business type they are catering to. Certain functionalities could scale up with no problem for large enterprises but if you own a small or medium company it’s often more sensible to refrain paying for customized features that you may never actually use.
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