What is better KANA Express or ScreenConnect? Getting the best Customer Support Software product is all about comparing different solutions and determining the top application for your specific needs. Our proprietary system provides you with a quick look at the general rating of KANA Express and ScreenConnect. For all round quality and performance, KANA Express scored 6.5, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, KANA Express earned 96%, while ScreenConnect earned 96%.
Below it's also possible to verify their characteristics, terms, plans, etc. to determine what application will be more suitable for your needs. One key element to assess is if the application can toggle on/off restrictions on different types of users to protect any confidential corporate data.
We did our best to review all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which app will work best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular each service is and how big is its online presence. For example KANA Express Twitter account has currently 2336 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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