What is better KANA Express or NinjaOne (Formerly NinjaRMM)? If you’re experiencing a difficult time picking the right Customer Support Software product for your company, it’s a good idea to compare and contrast the available software and discover which service offers more benefits. In particular, here you can review KANA Express (overall score: 6.5; user rating: 96%) vs. NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) for their overall performance.
You can also see which one provides more features that you need or which has better pricing plans for your current budget constraints. Working with a clear table to evaluate their features will significantly improve the possibility of getting the best product for your company. Pay attention to other areas of the software like if it’s easy to use, flexibility, scalability, and pricing options.
We are aware that not all people have enough time to test dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
No Customer Support Software will manate to solve all the requirements of a business. While key features of KANA Express and NinjaOne (Formerly NinjaRMM) should matter you should also thoroughly analyze the integrations provided by every product. In many cases you will already be using some other B2B software in your company and it’s definitely wiser to go with software that integrate well with each other. That way you will be able to ensure a smooth transfer of information between your teams and services, which can considerably reduce time devoted to migrating between one app and the other.
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