What is better KANA Express or Zendesk? If you’re experiencing a tough time deciding on the best Customer Support Software product for your situation, try to compare the available software and discover which solution offers more positive aspects. For instance, here you can assess KANA Express (overall score: 6.5; user rating: 96%) vs. Zendesk (overall score: 9.7; user rating: 98%) for their overall performance.
You can even see which one provides more tools that you need or which has more suitable pricing plans for your current situation. Using a clear table to compare their features will significantly boost the likelihood of getting the best product for your company. Look closely at other areas of the software like intuitiveness, flexibility, scalability, and pricing plans.
Those of you who don't have much time or need a Customer Support Software suggestion from our experts may want to examine these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you are still having second thoughts about which app will work best for your company it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular a given software is and how large is its online presence.For instance, if you look at KANA Express LinkedIn account you’ll see that they are followed by 5495 people. In case of Zendesk the number of followers on their LinkedIn page is 59490.
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