What is better KANA Express or Zendesk? Comparing KANA Express and Zendesk, it is simple to see which Customer Support Software product is the more effective option. This guarantees that your company will be able to choose most productive and effective software. You can check the details, including available tools, costs, plans offered by each vendor, offer stipulations, and more
We also let you check their general scores to know which one seems to be better. KANA Express has 6.5 points for overall quality and 96% rating for user satisfaction; while Zendesk has 9.7 points for overall quality and 98% for user satisfaction. Similarly, you can also assess which vendor is more reliable by sending an email inquiry to both and check which company replies sooner.
Our experts made sure to review all popular Customer Support Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You should keep in mind that even though both KANA Express and Zendesk may provide a reliable array of features every product may be created for a different company size. If you are analyzing various solutions you should give some attention to a company size they are catering to. Certain functionalities may scale up effectively for huge enterprises but if you own a small or mid-sized business it’s usually better to avoid paying for customized features that you might never actually use.
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