Casengo
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Web Experience Solutions
- Web Self-Service
- Knowledge management
- Live Chat
- Reporting and Analytics
- Virtual Assistant
Agent Experience Solutions
- Email Management
- Call Management
- Campaigns
- Knowledge Management
- Reporting and Analytics
- Whitemail Management
Social Experience Solutions
- Experience Analytics
- Experience Analytics Express
Pricing Info
Pricing Info
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
Integrations
Integrations
KANA Express operates well with the following business solutions and systems:
- LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Company Email
info@kana.com
Contact No.
Company's Address
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
KANA Express Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-channel support
- Multi-brand management
- Knowledge base
- Easy installations
- Multiple Mailbox Management
- Team collaboration
- Facebook integration
- Twitter search integration
- Instant overview
- Hybrid Messaging
- Macros
- Mobile Apps
- Reporting
- Customization of fields, text, and appearances
- Cloud-based system
Pricing Info
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
Integrations
Casengo is built to work in sync with the following applications and programs:
- Wordpress
- Drupal
- Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Ikbenmama, Totaal, Easy Generator, Chilly
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Simple service software using team effort to deliver help desk for you and your customers.
Company Email
support@casengo.com
Contact No.
Company's Address
Keizersgracht 467, Amsterdam, The Netherlands
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You shouldn’t count on exclusively a wide range of features and adjustable pricing from a well-known Customer Support Software. Almost as essential as core features is a quality customer support. You want to ensure that when you have any questions about KANA Express or Casengo, or you run into a problem, or maybe you’ll need to ask for a specific update or feature useful to your company you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to enjoy individual training or at the very least a knowledge base you can use.
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