What is better KANA Express or Birdeye? Finding the proper Customer Support Software product is as easy as evaluating the good and weaker functionalities and terms offered by KANA Express and Birdeye. Here you can also match their total scores: 6.5 for KANA Express vs. 9.0 for Birdeye. Or you can look at their general user satisfaction rating, 96% for KANA Express vs. 97% for Birdeye.
We suggest that you take some time to study their differences and figure out which one is the better alternative for your organization. Likewise, don’t forget to factor in your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile version to help you work in the field.
Currently, the leading services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
In case you are still having second thoughts about which app will be best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are frequently an indicator of how popular a given service is and how wide is its online presence. For instance, in case of Facebook KANA Express has 5838 likes on their official profile while Birdeye profile is liked by 18062 people.
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