What is better Birdeye or SurveyGizmo? Various businesses demand different types of Survey Tools. To learn which solution meets your needs, consider evaluating various solutions feature by feature an taking into consideration their terms and pricing. Similarly, you can get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Birdeye (9.0) vs. SurveyGizmo (9.6) for total quality and efficiency; Birdeye (97%) vs. SurveyGizmo (94%) for user satisfaction rating. Examine their strong and weak points and decide which software is a more sensible choice for your company. An effective, simple tactic is to list the strengths and weaknesses of both applications next to each other and find out which solution is better.
As of now, the leading services in our Reputation Management Software category are: Qualtrics CX, Yotpo, Hootsuite.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Alchemer, formerly SurveyGizmo, gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Free – $0
Up to 3 surveys
Unlimited questions per survey
Up to 100 responses
Checkbox question type
Dropdown menu question type
Essay question type
Radio buttons question type
Rating (Likert Scale) question type
Textbox question type
Edit error message
Edit next, submit, and close button text
Color, font, and style customization
Instructions/text
Optional back button
Optional progress bar
Change logo, alt text, and footer text
One standard report
Raw data exports
Share reports via URL
Share surveys via link
Sharing via social media
24/7 community forum
In-depth documentation
Collaborator – $25/month (billed annually for $300)
All Free features
Unlimited number of surveys
Unlimited questions per survey
Unlimited number of responses
Custom survey branding
Data report downloads
Survey logic
Send email campaigns
File Upload question type
Checkbox Grid
Contact Form
Continuous Sum
Custom Group
Drag and Drop Ranking
Dropdown Menu Grid
Dropdown Menu List
Single Image Choice
Multiple Image Choice
Multi-Select Dropdown Menu
Net Promoter Score
Radio Button Grid
Ranking Grid
Slider Value
Slider List
Star Rating Grid
Textbox Grid
Textbox List
File Upload
Create Max Word Size
Encrypt PDF of Send Email Action
Geo-Targeting/Tracking
Standard Skip Logic
Dynamic Question Numbering
Remove Question Numbering
Custom CSS and HTML
Hide a Question by Default
Style Standard Reports
Embed External Audio and Video Files
Show or Hide a Question
Branded Login URL
Branded Subdomains
Create survey and report links using your private domain
Trigger Email
Page Logic
Question Randomization
Forms
Polls
Payment Forms
Pre-Built Survey Templates
RegEx Validation
iFrame Embedding
Pop-up Surveys
URL Shortener
Data Population and Lookup
Bulk Edit Report Elements
Custom Group Data by Response
Export Data
Filter Report Data
Share Reports with Logged-in Users
PDF Exports
Word, PowerPoint & Excel exports
Export Survey Questions to Word
QR Codes/2D Barcode
HTML and JavaScript Embedding
View Reports Online
Contact Management System
HTML and Plain Text
Reminder Emails
Secure Email Invite Links
Send Email Invitations
Send From Your Domain
Test Emails
Thank You Messages
View Status of Sent Emails
Google Analytics Integration
Force All Survey Links to Use Secure Connection
ReCaptcha
Users, Teams, and Roles
View Access Logs
Use Private Domain
24/7 Email Support
Professional – $85/month (billed annually for $1,020)
All Collaborator features
Advanced Survey Logic
Advanced Logic Conditions
Option Piping
Page Piping
Question Piping
URL Variable Option Piping
Auto-Complete Text Responses
Cascading Menus
Custom Matrix
Page Randomization
Question and Option Compound Display Logic
Redirect Browser
Disqualify Respondents Based on Responses
Duplicate Protection
Advanced Report Filtering
Automatically Email Reports
Convert Partial Records
Embed Report Into a Website or Intranet
Include Partial Responses
Longitudinal reports
Password Protected Reporting
Private Reports
Profile Reports
Scheduled Report Runs
Segmented Reports
Standard Report Table Averages
Change Orientation of Labels and Options
Add Images and Videos to Library
Add/Edit Options in Bulk
Column Randomization
JavaScript Actions
Option Randomization
Separate Answer Titles and Reporting Values
Theme Library
Remove Powered by SurveyGizmo Logo
Quizzes and Assessments
Custom Templates
A/B Split Testing
Hidden Values
Question Library
Quiz Score with Pass/Fail
Quiz Score with Tally
Response Reviews
Track Time Spent on Page
Track Time Spent on Survey
Question-Based Quotas
Set Auto-Close Date
Survey Quotas
Anonymous Survey Data
Buy panel responses to reach a custom audience
Collaboration Test Links
Offline/Kiosk Mode
Save and Continue Links
API Access
API Access Control
Salesforce Marketing Cloud Integration
Google Spreadsheets Integration
Webhooks
Project Data Encryption
Survey Password Protection
Phone Support
Full Access – $150/month (billed annually for $1,800)
Alchemer, formerly SurveyGizmo, integrates with the following business systems and applications:
Salesforce CRM software
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
You shouldn’t expect simply a wide set of features and adjustable pricing plans from a reliable Survey Tools. Almost as significant as main features is a trustworthy customer support. You want to make sure that when you have any questions about Birdeye or SurveyGizmo, or you face some problems, or maybe you’ll need to ask for a specific update or functionality useful to your team you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you are able to benefit from personal training or at least a knowledge base you can use.
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