What is better KANA Express or Salesforce Service Cloud? If you’re experiencing a hard time picking the right Customer Support Software product for your needs, it’s a good idea to compare and contrast the available software and determine which solution offers more positive aspects. For example, here you can assess KANA Express (overall score: 6.5; user rating: 96%) vs. Salesforce Service Cloud (overall score: 9.6; user rating: 97%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current budget. Using a clear table to compare their features will significantly boost the chances of finding the right product for your company. Take a closer look at other factors of the software such as ease-of-use, flexibility, scalability, and pricing terms.
Currently, the top solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you select a software that you are sure will be an actual asset for your team you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the product will vary, depending on your own preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick overview of how real users of KANA Express and Salesforce Service Cloud rate their experience with the software. Our algorithm is based on advanced analysis of product appearances on other sites, social networks and blogs, so you are going to get a full and reliable picture of what other customers think about each product. In this example KANA Express got a total satisfaction rating at 96% while for Salesforce Service Cloud 97% of people say they had an enjoyable experience with it.
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