What is better KANA Express or Vivantio? With different features, pricing, details, and more to evaluate, determining the best Customer Support Software for your business is challenging. Nevertheless making use of our system, it is simple to match the functions of KANA Express and Vivantio as well as their general score, respectively as: 6.5 and 8.4 for overall score and 96% and 93% for user satisfaction.
You can also review them feature by feature and find out which program is a more suitable fit for your business. Keep in mind to get a trial version first prior to subscribing to experience how the solution works in practical situations.
Currently, the best services in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both KANA Express and Vivantio were tested by a panel of independent SaaS experts who carried out a full analysis of all core aspects of every product. Their total score was calculated with unique SmartScore model that calculates an individual partial score to every element including: main functionalities, client support, mobile support, security, user satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only factor essential to a company so we make sure we pay attention to all facets of a software before coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
