What is better Vivantio or ScreenConnect? If you want to get a convenient way to learn which Customer Support Software product is better, our unique system gives Vivantio a score of 8.4 and ScreenConnect a score of 9.0 for general quality and performance. Moreover, Vivantio is rated at 93%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also compare their product details, including functions, tools, options, plans, pricing, and many more. See if the software allows you to customize a few of its workflows to ensure the software fits your own business workflows.
If you have to quickly identify the best IT Service Software according to our review team we suggest you check out these solutions: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a wide range of useful tools and flexible pricing plans from a reliable Customer Support Software. Almost as significant as key features is a trustworthy customer support. You want to ensure that if you have any questions about Vivantio or ScreenConnect, or you face some problems, or maybe you’ll want to ask for a specific update or feature beneficial to your business you can rely on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from personal training or at the very least an FAQ you can use.
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