What is better Vivantio or InvGate Service Desk? There are many Help Desk Software products available for businesses right now. The best way to find out which one fits your needs best is to check them side by side. For example, here you can assess Vivantio and InvGate Service Desk for their overall score (8.4 vs. 8.7, respectively) or their user satisfaction rating (93% vs. 100%, respectively).
It’s also possible to compare their capabilities and pricing conditions as well as other valuable data below. When matching products make sure to analyze their corresponding features and mark their disparities to obtain a clearer picture of both deals. What is more keep in mind to check non-core factors like security, backup, intuitiveness, and customer service.
Our team put a lot of effort to review all popular IT Service Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
It may not always be enough to just compare Vivantio and InvGate Service Desk against each other. Although reliable tools, pricing and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by each product. In many cases a less known software may turn out to be an amazing choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which proves that despite smaller market popularity it’s a worthy rival to the products that dominate the market.
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