What is better Vivantio or VisionFlow? When scouting for the best Help Desk Software for your company our recommendation is that you review the features, costs, as well as other crucial details regarding the product and vendor. Here, you can examine the similarities and discrepancies between Vivantio (overall score at 8.4 and user satisfaction at 93%) and VisionFlow (overall score at 7.2 and user satisfaction at N/A%).
You can also check their particulars elements, such as features, plans, costs, conditions, etc. What is more, analyze the terms thoroughly for information on extra charges, such as, installation, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
We did our best to prepare reviews of all popular IT Service Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
Every time you compare different Help Desk Software solutions you shouldn’t only look at their features list and offered pricing packages. Pay attention to the fact that the software should be matching your needs and company so the more flexible their offer the better. Check what OSes are supported by Vivantio and VisionFlow and ensure you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this might be a deal breaker for many businesses.
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