Compare Five9 vs. SafeSoft Solutions

When you need a reliable Customer Support Software product for your business you have to remember to compare several options. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can find Five9’s overall score of 8.5 and compare it against SafeSoft Solutions’s score of 7.2; or Five9’s user satisfaction level at 91% versus SafeSoft Solutions’s 100% satisfaction score. The evaluation will help you identify the pros and cons of each software, and choose which one matches your requirements better. Beyond the robust features, the software that is easy to understand and use is always the better choice. People who don't have much time or need a Call Center Software advice from our team may want to investigate these top choices for the current year: Five9, Freshcaller, RingCentral Contact Center.
Comparison

Five9

VS

SafeSoft Solutions

VS

Five9 screenshot SafeSoft Solutions screenshot
Pricing Details

Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

100% ?

Pricing

Pricing

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Quick Links
Customer Support

Customer Support

Phone Live Support
Training
Phone
Ticket
Available Devices

Available Devices

Windows
iPhone/iPad
Mac
Web-based
Windows
Mac
Supported Integrations

Supported Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
Prominent Clients

Prominent Clients

Xerox, Comcast, Citrix, American Bank AllState Insurance, First Nation Financial, Soltech Business Solutions
Vendor's Address

Vendor's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
Available Plans

Available Plans

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Pricing Details

Pricing Details

Learn more about Five9 pricing Learn more about SafeSoft Solutions pricing
List of Features

List of Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

SafeSoft Solutions FEATURES

Inbound
  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail
Outbound
  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas
Blended
  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys
Analysis and Reporting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports
Contact Phone

Contact Phone

+1-800-553-8159 +1 818-436-3600
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages

Languages

English English
Vendor Email

Vendor Email

info@five9.com sales@safesoftsolutions.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cover all the needs of a business. Even though key functionalities of Five9 and SafeSoft Solutions are obviously a priority you should also carefully explore the integrations offered by each software. Quote frequently your team will already be using other types of SaaS software in your company and it’s always more beneficial to go with products that integrate well with one another. If you do that you will be able to be certain of a smooth exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one app and the next.