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Compare Five9 vs SafeSoft Solutions

What is better Five9 or SafeSoft Solutions? To ensure that you find the most effective and productive Customer Support Software for your firm, you have to compare products available on the market. For example, here you may match Five9’s overall score of 8.6 against SafeSoft Solutions’s score of 7.2. You may also compare their general user satisfaction: Five9 (91%) vs. SafeSoft Solutions (100%).

Furthermore, you can compare their pros and cons feature by feature, including their offered terms and costs. By comparing products you are sure that you select the right software for your business. It goes without saying you must understand your specific needs to realize which solution matches those needs.

Users who are pressed for time or want a Call Center Software advice from our experts may want to examine these top choices for the current year: RingCentral Contact Center, Ytel, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

Pricing Info

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Xerox, Comcast, Citrix, American Bank

Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.

Company Email

info@five9.com

Contact No.

Company's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail

Outbound

  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas

Blended

  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys

Analysis and Reporting

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports

Pricing Info

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AllState Insurance, First Nation Financial, Soltech Business Solutions

Integrations

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.

Company Email

sales@safesoftsolutions.com

Contact No.

Company's Address

20950 Warner Center Lane
Building A
Woodland Hills, CA 91367

All the data, information and experiences that we provided in this comparison were collated from official company websites, promotional materials available online, actual experience from real clients as well as our own hands-on use of every product by an expert. We pay a lot of attention to comprehensively examine every app, as a result we not only analyze it ourselves, but we also match our observations with views of other users from the B2B community.

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