Compare Five9 vs. Avaya Aura Call Center Elite

Finding the most effective Customer Support Software product is all about evaluating different solutions and determining the top application for your specific needs. Our exclusive process will give you a fast look at the general rating of Five9 and Avaya Aura Call Center Elite. For overall quality and performance, Five9 scored 8.5, while Avaya Aura Call Center Elite scored 7.1. On the other hand, for user satisfaction, Five9 earned 91%, while Avaya Aura Call Center Elite earned 100%. Below you can also verify their functions, terms, plans, etc. to determine what application will be more suitable for your company. An important feature to check is whether the app lets you to enable and disable permissions on various types of users to limit the exposure of any confidential company data. If you would like to quickly decide on the more reliable Call Center Software according to our review team we recommend you take a look at these services: CallTrackingMetrics, Five9, Freshdesk.
Compare

Five9

VS

Avaya Aura Call Center Elite

VS

Five9 screenshot Avaya Aura Call Center Elite screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

91% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Easy Links
Cost Details

Cost Details

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Vendor Email

Vendor Email

info@five9.com
Vendor's Address

Vendor's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
4655 Great America Parkway
Santa Clara, CA 95054
USA
Pricing Page

Pricing Page

Learn more about Five9 pricing Learn more about Avaya Aura Call Center Elite pricing
Languages

Languages

USA, UK, Canada, International USA, Canada
Popular Clients

Popular Clients

Xerox, Comcast, Citrix, American Bank Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Contact Phone

Contact Phone

+1-800-553-8159 1-866-GO-AVAYA
Available Features

Available Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Available Support

Available Support

Phone Live Support
Training
Phone
Ticket
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Integrations

Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM

No information available.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The solutions analyzed on this page are only a small part of our entire Customer Support Software category and you should take into account that there could be more reliable alternatives out there. If you would like to guarantee you make the wisest choice for your business we definitely encourage you to compare more software first. You may also want to consult our top 10 Customer Support Software list to find out which software are currently the highest-rated ones and leaders in the market.