What is better Five9 or Avaya Aura Call Center Elite? When you compare Five9 and Avaya Aura Call Center Elite, it is simple to see which Customer Support Software product is the better alternative. This means that your organization can get the most productive and effective program. You can examine the details, for example available tools, costs, plans offered by each vendor, offer stipulations, and many more
We also let you check their total scores to know which one seems to be more beneficial for your firm. Five9 has 8.6 points for overall quality and 91% rating for user satisfaction; while Avaya Aura Call Center Elite has 7.1 points for overall quality and N/A% for user satisfaction. Likewise, you can also find out which vendor is more reliable by sending an an email question to the two companies and find out which one replies without delays.
Those of you who are pressed for time or would like to get a Call Center Software recommendation from our team might want to try out these top choices for this year: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
All the data, facts and opinions that we shared in this analysis were collected from official vendor sites, marketing content available online, real-life experience from real customers as well as our individual direct use of each service by a professional reviewer. We put a lot of effort to comprehensively study every service, therefore we not only examine it on our own, but we also compare our results with experiences of other members from the SaaS community.
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