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Compare Five9 vs. Avaya Aura Call Center Elite

When selecting the proper Customer Support Software for your enterprise our recommendation is that you review the characteristics, pricing, and other essential data concerning the product and vendor. Here, you can examine the parallels and discrepancies between Five9 (overall score at 8.5 and user satisfaction at 91%) and Avaya Aura Call Center Elite (overall score at 7.1 and user satisfaction at 100%). You may also look at their unique details, for example features, plans, costs, terms and conditions, etc. Moreover, read the terms closely for information on hidden fees, including, installation, separate helpdesk support, upgrade fees, disk space fees, and others. In case you you have to quickly find the top Call Center Software according to our review team we suggest you take a look at one of these solutions: Freshcaller, RingCentral Contact Center, Five9.
Product

Five9

VS

Avaya Aura Call Center Elite

VS

Five9 screenshot Avaya Aura Call Center Elite screenshot
Pricing Page

Score

Our Score

8.6 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

91% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Quick Links
Available Integrations

Available Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

No information available.

Contact Address

Contact Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
4655 Great America Parkway
Santa Clara, CA 95054
USA
Available Languages

Available Languages

English English
Devices Supported

Devices Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Features

Available Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting
Available Plans

Available Plans

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Contact Phone

Contact Phone

+1-800-553-8159 1-866-GO-AVAYA
Pricing Page

Pricing Page

Learn more about Five9 pricing Learn more about Avaya Aura Call Center Elite pricing
Contact Email

Contact Email

info@five9.com
Types of Support

Types of Support

Phone Live Support
Training
Phone
Ticket
Popular Clients

Popular Clients

Xerox, Comcast, Citrix, American Bank Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
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QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which product will perform best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each service is and how wide is its online presence. For instance, in case of Facebook Five9 has 800 likes on their official page while Avaya Aura Call Center Elite profile is liked by 30231 users.