What is better Five9 or Avaya Aura Call Center Elite? If you’re having a hard time picking the right Customer Support Software product for your needs, try to compare and contrast the available software and determine which tool offers more positive aspects. For instance, here you can examine Five9 (overall score: 8.6; user rating: 91%) vs. Avaya Aura Call Center Elite (overall score: 7.1; user rating: N/A%) for their overall performance.
You can even see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to compare their features will significantly improve the likelihood of finding the best product for your company. Pay attention to other factors of the software like ease-of-use, adaptability, scalability, and pricing terms.
People who are pressed for time or would like to get a Call Center Software advice from our team might want to examine these top choices for this year: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Every time you research various Customer Support Software products you shouldn’t only look at their features list and available pricing plans. Pay attention to the fact that the product must be matching your standards and company so the more flexible their offer the better. Check what OSes are supported by Five9 and Avaya Aura Call Center Elite and make sure you will get mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, as this might be a deal breaker for many companies.
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