What is better Avaya Aura Call Center Elite or NinjaOne (Formerly NinjaRMM)? Various firms demand different types of Customer Support Software. To understand well which service meets your requirements, consider assessing various options feature by feature including their terms and costs. Similarly, you can get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: Avaya Aura Call Center Elite (7.1) vs. NinjaOne (Formerly NinjaRMM) (8.6) for total quality and efficiency; Avaya Aura Call Center Elite (N/A%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a more sensible choice for your company. A simple, practical tip is to note down the advantages and disadvantages of both solutions side by side and check which app comes on top.
We realize that not all people have the time to scrutinize dozens of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In the event you continue having second thoughts about which product will work best for your company it may be a sound idea to check out each service’s social metrics. These metrics are frequently a way to see how popular each service is and how extensive is its online presence.For example, if you analyze Avaya Aura Call Center Elite LinkedIn page you’ll learn that they are followed by 17 users. In case of NinjaOne (Formerly NinjaRMM) the volume of followers on their LinkedIn page is 2491.
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