What is better Avaya Aura Call Center Elite or Zendesk? Getting the right Customer Support Software for your business is hard with too much functions, options, and terms to take note of. However, relying on our review platform will make it possible for you to streamline the selection process by reading all crucial products in a single location.
For example, you can match Avaya Aura Call Center Elite and Zendesk for their tools and overall scores, in this case, 7.1 and 9.7, respectively. Likewise, you can compare which software has superior general user satisfaction rating: N/A% (Avaya Aura Call Center Elite) and 98% (Zendesk) to find out which product is the better option for your organization. Don’t simply buy the solution with the lowest price, but the one that has the best value.
We know that not all companies have the time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Avaya Aura Call Center Elite and Zendesk were evaluated by a team of independent SaaS experts who conducted a thorough study of all important aspects of each app. Their final score was calculated with unique SmartScore system which calculates an individual partial score to every element such as: main functionalities, customer support, mobile device support, security, user satisfaction as well as reviews in other media. We know useful features are not the only factor important to a business so we make sure we pay attention to all aspects of a service before coming up with its final score.
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