Compare Avaya Aura Call Center Elite vs. Uservoice

It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Avaya Aura Call Center Elite received 7.1 points, while Uservoice gained 8.1 points. Meanwhile, for user satisfaction, Avaya Aura Call Center Elite scored 100%, while Uservoice scored 97%. Information regarding their functions, tools, supported platforms, customer service, plus more are provided below to provide you with a more versatile assessment. Keep in mind to purchase only the tools your business requires so as not to waste money for tools that you won’t be using. We know that not all businesses have the time to examine a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Samanage, Freshdesk.
Software

Avaya Aura Call Center Elite

VS

Uservoice

VS

Avaya Aura Call Center Elite screenshot Uservoice screenshot
Pricing Details

Total Score

Our Score

7.1 ?

Our Score

8.1 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?

Pricing

Pricing

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.
Useful Links
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Company Email

Company Email

Available Languages

Available Languages

English English, China, Germany, India, Japan
Contact No.

Contact No.

1-866-GO-AVAYA 1 (888) 840-0280
Available Support

Available Support

Phone
Ticket
Phone
Training
Available Features

Available Features

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Uservoice FEATURES

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation
Vendor's Address

Vendor's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA
121 2nd St, Fl 4, San Francisco, CA 94105
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River PiCollage, Bing Ads, Full Contact
Pricing Details

Pricing Details

Learn more about Avaya Aura Call Center Elite pricing Learn more about Uservoice pricing
Cost Details

Cost Details

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Integrations

Integrations

No information available.

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the needs of a business. Even though key features of Avaya Aura Call Center Elite and Uservoice are obviously a priority you should also carefully study the integrations offered by a given app. Very often you will already be using other types of B2B software in your company and it’s much wiser to go with products that integrate well with one another. That way you can be certain of a smooth exchange of information between your teams and services, which can significantly reduce time spent on migrating between one app and the other.