Avaya Aura Call Center Elite
NOAWARDS
YET
Pricing:
by quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Inbound
- ACD (Automatic Call Distribution) System
- Call Queue Management
- CTI (Computer Telephony Integration)
- IVR (Interactive Voice Response)
- Skills Based Routing
Outbound
- Auto Dialer
- Campaign Management
- Outbound IVR
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
Blended
- Call Back
- Case & Contact Management
- Virtual Call Center Support
- Web Collaboration
Analysis and Reporting
- Call Monitoring
- Call Recording
- Customized Reports
- Real-Time Reporting
Pricing Info
Pricing Info
Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Company Email
Contact No.
Company's Address
4655 Great America Parkway
Santa Clara, CA 95054
USA
Avaya Aura Call Center Elite Comparisons
Popular Avaya Aura Call Center Elite Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- On-Demand Live Chat in cloud
- No installation needed
- Integrated Visitor Tracking, Engaging and Retaining
- Supports multiple sites, departments and operators
- Allows sending canned messages
- Fully customizable and advanced administrative control
- Share files even as large as 2GB
- Built-in productivity boosting toolset, Customizable widgets
- SSL encrypted live chat
- Smart customer queuing
- Proactive invitation, Offline messages
- Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
- Live customer support using mobile iPhone, iPad and Android apps
- Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
- No limitation of using the web interface all the time
- Visitor monitoring and tracking
- Real-time Visitor Monitoring
- Better monitoring of website traffic sources
- Easy access of visitors’ demographical information
- Live discussion history
- Faster tracking of visitor footprints
- Better reporting and analysis
- Interactive reporting
- Increased productivity
- Feature-rich co-browsing experience
- Rich audio and visual notifications
- Better supervision and multi-tasking
- Offline messaging access
- Personalized logo and label
- Improved usability
- Remote accessibility and refined user experience
- Platform independence
- Reliability and support
- 99.9% uptime guaranteed
- Prompt technical support
- Community feedback forum
- Diverse marketplace support
Pricing Info
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
- Startup ($49/month): 60 Conversations
- Startup Plus ($69/month): 100 Conversations
- Business ($139/month): 210 Conversations
- Small Enterprise ($349/month): 550 Conversations
- Enterprise ($699/month): 1200 Conversations
- Enterprise Plus ($11049/month): 2000 Conversations
Integrations
- Banckle.Meeting
- Banckle.CRM
- Banckle.Helpdesk
- RTL Support
- XMPP Client
- Chat Targeting
- Co-Browsing
- Google Analytics
- Request Routing
- Freshdesk
- Highrise
- Satisfaction Survey
- Fluid Survey
- Sitefinity
- WHMCS
- Salesforce
- Firefox
- Prestashop
- Squarespace
- Desk
- Zendesk
- Android
- WordPress
- Shopify
- Apple iPad
- Apple iPhone
- Magento
- Blogger
- Interspire Shopping Cart
- Dolphin
- Tumblr
- DotNetNuke
- CMSMS
- PHPBB
- Joomla
- Moodle
- Drupal
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CharismaStudios, Dellario Group, US Department of Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Allows you to talk to customers in real time, including potential customers, giving the best service while improving sales.
Company Email
support@banckle.com
Contact No.
Company's Address
Aspose Pty Ltd,
Suite 163, 79 Longueville
Road, Lane Cove, NSW 2066,
Australia
Banckle Live Chat Comparisons
Popular Banckle Live Chat Alternatives
Every time you compare various Customer Support Software software you shouldn’t simply look at their features list and provided pricing packages. Consider that the service must be matching your requirements and business so the more flexible their offer the better. Learn which systems are supported by Avaya Aura Call Center Elite and Banckle Live Chat and be certain you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, as this might be a critical factor for many businesses.
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