What is better Five9 or KANA Express? There are lots of Customer Support Software products out there today. The simplest way to find out which product fits your needs best is to evaluate them side by side. For example, here you can assess Five9 and KANA Express for their overall score (8.6 vs. 6.5, respectively) or their user satisfaction rating (91% vs. 96%, respectively).
You can also compare their features and pricing stipulations as well as other valuable facts below. When matching products make sure you check their corresponding capabilities and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, bear in mind to check secondary factors such as security, backup, ease-of-use, and customer support.
People who want to save some time or could use a Call Center Software advice from our experts might want to try out these top choices for the current year: JustCall, Freshdesk Contact Center, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
The services analyzed on this page are merely a small part of our entire Customer Support Software category and you should remember that there could be more reliable alternatives out there. If you would like to make sure you make the wisest choice for your business we definitely suggest that you test more solutions first. You may also want to study our top 10 Customer Support Software list to learn which products are at the moment the highest-ranking ones and leaders in the market.
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