What is better Five9 or LiveOps? Reviewing products for the top Customer Support Software doesn't have to be tough. On our review platform, you can easily match Five9 and LiveOps and right away evaluate their varying features. We allow you to check their functions, supported devices, level of support, costs, terms, and more.
You may also compare their overall score (8.6 for Five9 vs. 7.1 for LiveOps) and overall customer satisfaction level (91% for Five9 vs. 99% for LiveOps). Devote time to examine your leading alternatives and find out which one is right for your company. Similarly, you have to assess the software company’s business viability; can they be relied upon and will they still be on the market in the future?
In case you you have to quickly decide on the best Call Center Software according to our review team we advise you take a look at these solutions: Freshdesk Contact Center, Zendesk, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
The software examined on this page are only a small part of our entire Customer Support Software category and you should take into account that there might be more desirable alternatives out there. If you would like to make sure you make the best possible choice for your company we definitely encourage you to compare more products first. You can also consider to consult our top 10 Customer Support Software ranking to see which apps are now the best ones and dominate the market.
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