What is better LiveOps or Uservoice? There are many Customer Support Software products available for businesses today. The simplest way to find out which service fits your needs best is to compare them side by side. For example, here you can examine LiveOps and Uservoice for their overall score (7.1 vs. 8.1, respectively) or their user satisfaction rating (99% vs. N/A%, respectively).
You can also examine their individual modules and pricing stipulations as well as other helpful data below. When matching products make sure to compare their similar capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, remember to assess other factors like security, backup, ease-of-use, and customer service.
Those of you who don't have much time or need a Customer Support Software recommendation from our experts may want to examine these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Almost as crucial as features and client support quality are pricing options provided by LiveOps and Uservoice. Although cost should not be the sole element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your business size and painlessly scaled up if your team expands. You should be certain you don’t select packages that have complex functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and provides you with a practical overview of what it feels like to work with LiveOps and Uservoice.
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