What is better LiveOps or Kayako? To ensure that you purchase the most effective and productive Customer Support Software for your business, you should compare products available on the market. For instance, here it is possible to match LiveOps’s overall score of 7.1 against Kayako’s score of 9.0. You may also evaluate their general user satisfaction: LiveOps (99%) vs. Kayako (95%).
Moreover, you can review their good and bad points feature by feature, including their offered terms and rates. By comparing products you are more likely to pick the best software for your company. It’s clear you must understand your unique needs to realize which software addresses those needs.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
In case you continue having doubts about which solution will perform best in your case it may be a good idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence.For example, if you analyze LiveOps LinkedIn profile you’ll learn that they are followed by 157 people. In case of Kayako the volume of followers on their LinkedIn page is 176.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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