What is better LiveOps or Zendesk? Comparing products to find the best Customer Support Software does not always have to be difficult. On our review platform, it is possible to match LiveOps and Zendesk and immediately evaluate their distinct features. We allow you to check their capabilities, supported devices, support service, costs, terms, plus more.
You can also review their overall score (7.1 for LiveOps vs. 9.7 for Zendesk) and overall customer satisfaction level (99% for LiveOps vs. 98% for Zendesk). Spend some time and compare your leading choices and determine which one is right for your company. Similarly, you have to consider the software vendor’s background; can they be relied upon and will they still be on the market in a few years time?
In case you you want to quickly find the best Customer Support Software according to our review team we suggest you examine one of these services: Zendesk, Freshdesk Omni, Freshdesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will manate to solve all the requirements of a specific team. Even though key features of LiveOps and Zendesk are obviously a priority you should also thoroughly examine the integrations supported by every software. Very often your team will already be making use of other types of SaaS software in your company and it’s much more beneficial to choose software that integrate well with one another. If you do that you will be able to be certain of an effortless transfer of information between your teams and services, which can really reduce time spent on migrating between one solution and the other.
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