What is better LiveOps or nanoRep? When scouting for the best Customer Support Software for your enterprise it is suggested that you evaluate the functions, rates, and other critical details about the product and vendor. Here, you can examine the similarities and disparities between LiveOps (overall score at 7.1 and user satisfaction at 99%) and nanoRep (overall score at 8.0 and user satisfaction at 100%).
You may also check out their unique details, for example tools, plans, rates, terms, etc. What is more, analyze the terms carefully for information on extra charges, like, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
Our experts made sure to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Please pay attention to the fact that even though both LiveOps and nanoRep may offer a top quality range of features every software might be created for a different company size. If you are analyzing various solutions you may want to give some attention to a business size they are meant for. Specific functionalities may scale up well for big enterprises but if you run a small or medium company it’s usually better to avoid paying for complex features that you might never use.
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