What is better LiveOps or Samanage? The ideal Customer Support Software is a product that can handle your company’s unique demands. You can determine which choice is best suited for your company if you compare different products before you decide which one is the best.
For example, LiveOps and Samanage are scored at 7.1 and 8.9, respectively, for general quality and performance. Likewise, LiveOps and Samanage have a user satisfaction rating of 99% and 98%, respectively, which reveals the general response they get from customers. Better yet, reach put to an existing customer of the software and solicit their feedback concerning the application in question.
Our experts made sure to prepare reviews of all popular Customer Support Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Every time you choose a app that you are sure will work best for your team you shouldn’t simply pay attention to what experts have to say about it. In many cases individual experience with the service may change, depending on specific preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each software to give you a reliable impression of how real users of LiveOps and Samanage rate their contact with the software. Our algorithm is built around complex analysis of product mentions on other websites, social networks and blogs, so you are going to obtain a complete and reliable overview of what other clients think about every service. In this case LiveOps got a total satisfaction rating at 99% while for Samanage 98% of people say they had an enjoyable experience with it.
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