Compare Five9 vs. MiContact CenterIf you want to get a convenient way to decide which Customer Support Software product is better, our unique algorythm gives Five9 a score of 8.5 and MiContact Center a score of 7.8 for all round quality and performance. Furthermore, Five9 is rated at 91%, while MiContact Center is rated 100% for their user satisfaction level. You can also evaluate their product details, such as modules, tools, options, plans, prices, and more. Check whether the solution lets you to customize a few of its processes to ensure it fits your own business processes. We know that not all companies have enough time to test a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshcaller, Five9, CallTrackingMetrics.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
|Learn more about Five9 pricing||Learn more about MiContact Center pricing|
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
|350 Legget Dr., Kanata, ON K2K 2W7, Canada|
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Contact Mitel for a custom price quote based on your business size.
|List of Features|
List of Features
|English||English, China, Germany, India, Japan|
|+1-800-553-8159||+61 290 239 500|
|Xerox, Comcast, Citrix, American Bank||Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Types of Support|
Types of Support
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
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Both Five9 and MiContact Center were tested by a team of reliable B2B experts who conducted a full analysis of all core elements of each product. Their total score was prepared with unique SmartScore model which calculates a separate partial score to each factor including: main features, customer support, mobile support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a software prior to giving it a final rating.