Compare Five9 vs. MiContact Center

If you want to get a convenient way to decide which Customer Support Software product is better, our unique algorythm gives Five9 a score of 8.5 and MiContact Center a score of 7.8 for all round quality and performance. Furthermore, Five9 is rated at 91%, while MiContact Center is rated 100% for their user satisfaction level. You can also evaluate their product details, such as modules, tools, options, plans, prices, and more. Check whether the solution lets you to customize a few of its processes to ensure it fits your own business processes. Currently, the most popular products in our Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Product

Five9

VS

MiContact Center

VS

Five9 screenshot MiContact Center screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

91% ?

Customer Experience

100% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Easy Links
Pricing Page

Pricing Page

Learn more about Five9 pricing Learn more about MiContact Center pricing
Contact Address

Contact Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
350 Legget Dr., Kanata, ON K2K 2W7, Canada
Pricing Info

Pricing Info

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Contact Mitel for a custom price quote based on your business size.

List of Features

List of Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
Languages

Languages

English English, China, Germany, India, Japan
Company Email

Company Email

info@five9.com
Contact Phone

Contact Phone

+1-800-553-8159 +61 290 239 500
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
Mac
Prominent Clients

Prominent Clients

Xerox, Comcast, Citrix, American Bank Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Supported Integrations

Supported Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Five9 and MiContact Center were tested by a team of reliable B2B experts who conducted a full analysis of all core elements of each product. Their total score was prepared with unique SmartScore model which calculates a separate partial score to each factor including: main features, customer support, mobile support, security, customer satisfaction as well as reviews in other media. We realize useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a software prior to giving it a final rating.