What is better Five9 or MiContact Center? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Five9 received 8.6 points, while MiContact Center received 7.8 points. At the same time, for user satisfaction, Five9 scored 91%, while MiContact Center scored N/A%.
Specifics of their features, tools, supported platforms, customer service, and more are given below to give you a more precise analysis. Keep in mind to choose only the tools your company needs to avoid wasting money for features which are redundant.
People who are pressed for time or need a Call Center Software suggestion from our experts might want to take a look at these top choices for this year: JustCall, Freshdesk Contact Center, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
No Customer Support Software will be perfect enough to cover all the needs of a business. Though core functionalities of Five9 and MiContact Center are important you should also thoroughly study the integrations offered by a given service. In many cases your team will already be working with some other SaaS software in your company and it’s always wiser to select apps that integrate well with each other. With that approach you can guarantee a reliable transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one software and the next.
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