Compare Five9 vs. MiContact CenterIf you’re getting a hard time deciding on the best Customer Support Software product for your needs, we suggest that you compare and contrast the available software and determine which tool offers more benefits. In particular, here you can review Five9 (overall score: 8.5; user rating: 91%) vs. MiContact Center (overall score: 7.8; user rating: 100%) for their overall performance. You can also see which one provides more tools that you need or which has better pricing plans for your current budget. Working with a clear table to compare their features will significantly boost the chances of getting the right product for your company. Pay attention to other aspects of the software for example intuitiveness, flexibility, scalability, and pricing terms. As of now, the most significant solutions in our Call Center Software category are: Five9, Freshdesk, CallTrackingMetrics.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
|350 Legget Dr., Kanata, ON K2K 2W7, Canada|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|+1-800-553-8159||+61 290 239 500|
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
Contact Mitel for a custom price quote based on your business size.
|Learn more about Five9 pricing||Learn more about MiContact Center pricing|
|List of Features|
List of Features
|English||English, China, Germany, India, Japan|
|Xerox, Comcast, Citrix, American Bank||Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem|
Page last modified
If you compare various Customer Support Software software you shouldn’t simply look at their features list and available pricing packages. Consider that the service must be adjusted to your requirements and team so the more flexible their offer the better. Check which systems are supported by Five9 and MiContact Center and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, because this may be a deal breaker for many companies.