Five9
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ACD (automatic call distributor)
- Agent Scripting
- Campaign and list management
- Chat
- Cloud APIs
- CRM integrations
- CTI and screen pop
- Email customer care
- IVR (interactive voice response)
- Local or Toll-Free Number Options
- Mobile customer care
- Multichannel
- More than 100 standard reports
- Power dialer
- Predictive dialer
- Preview dialer
- Progressive dialer
- Quality Monitoring
- Queue callback
- Real-time reporting and dashboards
- Skills-based routing
- Social customer care
- Speech recognition
- TCPA Compliance
- Text-to-speech
- UC Integrations
- Web callback
- Workforce Management
Pricing Info
Pricing Info
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Integrations
Integrations
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
- Five9 Cloud Contact Center CTI for Salesforce
- Five9 On-Demand Call Center Software for NetSuite
- Microsoft Dynamics CRM Online
- Oracle Service Cloud
- SugarCRM
- Zendesk
- Zoho CRM
- Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Company Email
info@five9.com
Contact No.
Company's Address
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Five9 Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- ACD (Automatic call distributor)
- Active directory integration
- Agent productivity tools
- Agent routing
- Agent scripting
- Automated outbound dialing
- Call and screen recording
- Call flow authoring
- CRM and third party integrations
- CTI integration
- Data exchange and surveys
- Historical/real-time reporting
- Inbound, outbound, and blended call routing
- Interactive visual queue
- Interactive voice response (IVR)
- Live dashboards
- Multi-channel support
- PCI compliance
- Silent monitoring
- Unified agent desktop
Pricing Info
Contact Mitel for a custom price quote based on your business size.
Integrations
Mitel Portfolio Integrations
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
- Outbound dialing and campaign management
- Quality monitoring and call recording
- Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
- Customer Relationship Management
- Presence and chat engines
- Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Company Email
Contact No.
Company's Address
350 Legget Dr., Kanata, ON K2K 2W7, Canada
MiContact Center Comparisons
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No Customer Support Software will be perfect enough to cover all the needs of a business. Though core functionalities of Five9 and MiContact Center are important you should also thoroughly study the integrations offered by a given service. In many cases your team will already be working with some other SaaS software in your company and it’s always wiser to select apps that integrate well with each other. With that approach you can guarantee a reliable transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one software and the next.
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