Compare Five9 vs. MiContact Center

If you’re getting a hard time deciding on the best Customer Support Software product for your needs, we suggest that you compare and contrast the available software and determine which tool offers more benefits. In particular, here you can review Five9 (overall score: 8.5; user rating: 91%) vs. MiContact Center (overall score: 7.8; user rating: 100%) for their overall performance. You can also see which one provides more tools that you need or which has better pricing plans for your current budget. Working with a clear table to compare their features will significantly boost the chances of getting the right product for your company. Pay attention to other aspects of the software for example intuitiveness, flexibility, scalability, and pricing terms. As of now, the most significant solutions in our Call Center Software category are: Five9, Freshdesk, CallTrackingMetrics.
Product

Five9

VS

MiContact Center

VS

Five9 screenshot MiContact Center screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

7.8 ?

Client Experience

Client Experience

Client Experience

91% ?

Client Experience

100% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Quick Links
Vendor's Address

Vendor's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
350 Legget Dr., Kanata, ON K2K 2W7, Canada
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

info@five9.com
Available Devices

Available Devices

Windows
iPhone/iPad
Mac
Web-based
Windows
Mac
Phone Number

Phone Number

+1-800-553-8159 +61 290 239 500
Supported Integrations

Supported Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Pricing Plans

Pricing Plans

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Contact Mitel for a custom price quote based on your business size.

Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Five9 pricing Learn more about MiContact Center pricing
List of Features

List of Features

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
Languages

Languages

English English, China, Germany, India, Japan
Popular Clients

Popular Clients

Xerox, Comcast, Citrix, American Bank Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you compare various Customer Support Software software you shouldn’t simply look at their features list and available pricing packages. Consider that the service must be adjusted to your requirements and team so the more flexible their offer the better. Check which systems are supported by Five9 and MiContact Center and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and geographies are supported, because this may be a deal breaker for many companies.