What is better MiContact Center or Zendesk Chat? The perfect Customer Support Software is a program that can handle your company’s specific requirements. It’s easy to identify which alternative works really with your business if you examine several products before you decide which one is the best.
As an example, MiContact Center and Zendesk Chat are scored at 7.8 and 8.5, respectively, for general quality and performance. Likewise, MiContact Center and Zendesk Chat have a user satisfaction rating of N/A% and 100%, respectively, which suggests the general response they get from customers. Better yet, reach put to an existing user of the software and ask for their opinion about the application in question.
Users who want to save some time or need a Customer Support Software advice from our team may want to examine these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
When you select a software that you think will be an actual asset for your company you shouldn’t just focus on what professionals have to say about it. Quite frequently personal experience with the app will vary, depending on your own preferences and needs. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick impression of how real users of MiContact Center and Zendesk Chat evaluate their experience with the product. Our algorithm is built around complex analysis of product mentions on other websites, social media and blogs, so you are going to get a complete and credible picture of what other customers think about every app. In this example MiContact Center has a total satisfaction rating at N/A% while for Zendesk Chat 100% of people say they had a positive experience with it.
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