What is better Zendesk Chat or ScreenConnect? When scouting for the proper Customer Support Software for your company it is suggested that you examine the features, prices, along with other crucial details about the product and vendor. Here, you can check the similarities and differences between Zendesk Chat (overall score at 8.5 and user satisfaction at 100%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also examine their particulars elements, like tools, plans, costs, conditions, etc. Moreover, read the terms closely for information on hidden costs, like, setup cost, separate helpdesk support, upgrade fees, storage fees, and others.
In the event you want to quickly locate the best Customer Support Software according to our review team we recommend you try out the following services: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which app will be best in your case it might be a good idea to examine each service’s social metrics. These metrics are quite often a way to see how popular each service is and how extensive is its online presence. For example Zendesk Chat Twitter account has currently 5065 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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