What is better Zendesk Chat or NinjaOne (Formerly NinjaRMM)? When comparing Zendesk Chat and NinjaOne (Formerly NinjaRMM), you can easily see which Customer Support Software product is the more effective choice. This means that your company will be able to choose most productive and useful software. You can study the details, for example available tools, costs, plans offered by each vendor, offer terms, etc.
We also let you check their general scores to know which one looks to be more beneficial for your firm. Zendesk Chat has 8.5 points for overall quality and 100% rating for user satisfaction; while NinjaOne (Formerly NinjaRMM) has 8.6 points for overall quality and 93% for user satisfaction. Likewise, you can also find out which software company is more reliable by sending an email inquiry to the two companies and check which one replies sooner.
At the moment, the most significant solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
All the data, details and opinions that we presented in this table were collated from official company sites, advertising materials available online, real-life experience from real users as well as our own hands-on use of each service by an expert. We do our best to comprehensively examine every app, as a result we not only analyze it internally, but we also correlate our results with views of other users from the B2B community.
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