What is better Zendesk Chat or LiveChat? When comparing Zendesk Chat and LiveChat, you can actually see which Customer Support Software product is the better alternative. This ensures that your company can get the most productive and useful software. You can examine the specifics, for example available tools, costs, plans offered by each vendor, offer terms, and many more
We also let you evaluate their all round scores to know which one looks to be more beneficial for your firm. Zendesk Chat has 8.5 points for overall quality and 100% rating for user satisfaction; while LiveChat has 9.0 points for overall quality and 96% for user satisfaction. Likewise, you can also check which software business is more reliable by sending an email inquiry to both vendors and check which one replies faster.
Users who don't have much time or want a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as important as features and customer support quality are pricing plans offered by Zendesk Chat and LiveChat. Although cost should not be a deciding factor it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be matched with your company size and easily scaled up every time your business develops. Be sure that you don’t choose plans that have additional features that you won’t find a use for and always try to contact with the vendor directly because big companies can usually count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to pay any money and offers a reliable overview of what it’s like to work with Zendesk Chat and LiveChat.
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