What is better MiContact Center or Vivantio? You have so many Customer Support Software alternatives in today’s market that picking the right product may be confusing. On our comparison page, it is simple to assess the tool, terms and conditions, available plans, and more details of MiContact Center and Vivantio.
You can evaluate their score (7.8 for MiContact Center vs. 8.4 for Vivantio) and user satisfaction level (N/A% for MiContact Center vs. 93% for Vivantio). The scores and ratings present you with an overall idea how both of these software products perform. Moreover, make sure if the solution can integrate with your current business apps to ensure greater productivity.
As of now, the most popular services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as crucial as features and client support level are pricing plans made available by MiContact Center and Vivantio. Even though price should not be the only aspect it’s surely an important thing to think about. You should count on a flexible pricing package that can be matched with your business size and easily scaled up every time your team grows. Make sure you don’t opt for pricing plans that include additional functionalities that you won’t find useful and always try to contact with the vendor directly because big companies can often benefit from special pricing. You should also check out a free trial or demo of every app to spend at least some time working with it. It’s a valuable experience that doesn’t need you to invest any money and offers a reliable overview of what it’s like to work with MiContact Center and Vivantio.
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