What is better MiContact Center or Pipedrive? Buying the best Customer Support Software product is all about evaluating different solutions and identifying the top software for your specific needs. Our exclusive algorythm provides you with a fast look at the general rating of MiContact Center and Pipedrive. For all round quality and performance, MiContact Center scored 7.8, while Pipedrive scored 9.4. On the other hand, for user satisfaction, MiContact Center earned N/A%, while Pipedrive earned 100%.
Below it's also possible to check their characteristics, terms, plans, etc. to determine what software will be more suitable for your situation. One key element to check is if the application lets you to enable and disable limitations on different types of users to secure any confidential company data.
Users who are pressed for time or need a Customer Support Software suggestion from our experts may want to take a look at these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Almost as crucial as useful features and client support quality are pricing plans given by MiContact Center and Pipedrive. Even though cost should not be a deciding element it’s definitely a key thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and easily scaled up if your company develops. You should be certain you don’t select plans that include extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can usually benefit from special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with MiContact Center and Pipedrive.
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