What is better MiContact Center or Uservoice? Today’s firms want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the best service, by allowing you to assess MiContact Center and Uservoice down to the very details of their individual modules.
It's also possible to examine our total scoring values, which rate the software all round quality and performance. MiContact Center got a 7.8 score, while Uservoice has a score of 8.1. Likewise, you may compare their general user satisfaction rating: N/A% (MiContact Center) against N/A% (Uservoice). Remember to choose the application that best matches your most urgent issues, not the solution with the higher number of features.
In case you you have to quickly decide on the more reliable Customer Support Software according to our review team we suggest you take a look at the following products: Zendesk, Freshdesk, Freshdesk Omni.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
All the data, information and statistics that we offered in this table were collated from official company websites, marketing content available online, actual experience from real clients as well as our individual everyday use of every service by a professional reviewer. We pay a lot of attention to extensively analyze each software, therefore we not only study it internally, but we also correlate our observations with views of other people from the SaaS community.
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