What is better MiContact Center or Five9? Getting the most effective Customer Support Software for your company is key to growing your company’s productivity. In our platform, you can easily review numerous solutions to see which one is the most suitable software for your needs. Here you can match MiContact Center vs. Five9 and check their overall scores (7.8 vs. 8.6, respectively) and user satisfaction rating (N/A% vs. 91%, respectively).
You can even browse the details of costs, conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, select the software which helps you to change the features and price terms to address your business growth or lack of it.
We realize that not all people have enough time to scrutinize dozens of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In the event you are still having doubts about which solution will be best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular each software is and how large is its online presence. For example MiContact Center Twitter account has currently 18035 followers. At the same time Five9 Twitter is followed by 2212 people.
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