What is better Five9 or CallFire? If you’re getting a difficult time choosing the right Customer Support Software product for your situation, try to compare the available software and determine which service offers more positive aspects. For instance, here you can compare Five9 (overall score: 8.6; user rating: 91%) vs. CallFire (overall score: 7.5; user rating: N/A%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget. Working with a clear table to match their features will significantly improve the possibility of getting the appropriate product for your company. Take a closer look at other aspects of the software for example if it’s easy to use, flexibility, scalability, and pricing options.
We know that not all companies have enough time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
In case you are still having doubts about which product will be best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how extensive is its online presence. For example Five9 Twitter account has currently 2212 followers. At the same time CallFire Twitter is followed by 29471 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
