What is better Five9 or CallFire? When scouting for the right Customer Support Software for your enterprise our recommendation is that you examine the characteristics, rates, along with other critical data about the product and vendor. Here, you can examine the similarities and distinctions between Five9 (overall score at 8.6 and user satisfaction at 91%) and CallFire (overall score at 7.5 and user satisfaction at N/A%).
It's also possible to check their unique details, such as tools, plans, costs, terms and conditions, etc. What is more, analyze the terms closely for information on extra charges, including, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
We realize that not all companies have the time to try out a large number of different services, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
When you research various Customer Support Software solutions you shouldn’t only explore their list of features and available pricing packages. Keep in mind the app should be matching your requirements and company so the more flexible their offer the better. Find our which systems are supported by Five9 and CallFire and be certain you will get mobile support for whatever devices you work on in your company. You should also examine which languages and geographies are supported, because this could be a deal breaker for many companies.
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